FAQ
Current Processing Time is 2 - 3 weeks.
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We ship worldwide from Belfast, Northern Ireland, U.K.
If you are in the EU please note that I ship from Northern Ireland and we are still part of the single trade market so you should not get any customs charges. All EU orders are sent from the Post Office as letter mail. If you receive a customs charge please file a claim through your local postal service.
How long does shipping take?
UK - orders can take up to 10 working days to arrive (this does not include holidays or weekends)
International - orders can take up to 30 working days (does not include holidays or weekends)
How do I track my order?
Only orders that paid for tracked shipping at checkout will be trackable. You will get a tracking number in your dispatch email (check your junk mail) You can then track your order at https://www.royalmail.com/track-your-item#/
I think my order is lost.
If its been over the amount of working days (shown above) please contact us with your name and order number so we can help you. You can fill in the contact form on the website or reply to your order dispatch email.
Customs and Duties
we are not responsible for any customs or duties charges you may occur
General
What if my order isn't quite right?
Sometimes mistakes happen, we're only human. We try our best to make sure everything is right but sometimes something will slip through. If your order isn't right please contact us as soon as you can after receiving it and we will fix our mistake!